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Guide to Preorders at The Computer Man

You will notice some of the products on our website are listed as ‘pre-order’. This guide will walk you through what this means and the steps to preorder items from our website and physical store.

What is Preordering?

Preordering allows you to order products that we don’t currently have in store but that we can get here to the Cook Islands very quickly. This allows us to offer a larger range of products, meaning you can get the exact stuff that you want!

How to Preorder Online

  1. Visit Our Website: https://www.thecomputerman.co.ck/
  2. Find the Product: Browse our categories or use the search bar to find the item you want to order.
  3. Select Preorder: If the item is available for preorder, you’ll see a “Pre-order” button on the product page like the one shown below.
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  4. Add to Cart: Click the button and add the item to your cart.
  5. Checkout: Follow the checkout process.
  6. Confirmation: After completing your order, you’ll receive a confirmation email with your order details.
  7. Shipping: Once the product is ordered by our team, you will receive a final order confirmation via e-mail. Estimated arrival time is 5-10 business days from this confirmation.
  8. Your stuff is on its way! One of our team will get in touch when your order is ready for pick-up!

How to Preorder In-Store

  1. Visit Our Physical Store: Located at Moss Road, Tutakimoa, Rarotonga next to CITV.
  2. Ask One of Our Team: Speak to a staff member about the item you wish to preorder. They’ll assist you in placing your order.
  3. Provide Information: Fill out the necessary forms with your contact information and payment details.
  4. Confirmation: You’ll receive a receipt confirming your preorder and an estimated arrival date.
  5. Shipping: Once the product is ordered by our team, you will receive a final order confirmation.
  6. Estimated arrival time: 5-10 business days from this confirmation.
  7. Your stuff is on its way! One of our team will get in touch when your order is ready for pick-up!

Important Information

  • Minimum Deposit: A minimum deposit of 50% is required for all preordered items.
  • Arrival Time: Estimated arrival time is 5-10 business days from final order confirmation. We’ll keep you updated via email. For larger items such as laptops, we aim to complete final order confirmation within 24 hours. Smaller items such as ink cartridges may take some extra time.
  • Cancellations: Once a final order confirmation is sent, orders cannot be canceled. Please review your order carefully and contact us as soon as possible to make any changes.
  • Shipping: For online orders, shipping costs will apply based on your location. In-store preorders can be picked up once the item is available.

FAQs

Q: Can I change my preorder details?
A: Please contact us as soon as possible to make any changes but note that orders cannot be canceled after final order confirmation.

Q: Do I need to pay in full when I preorder?
A: No, a minimum deposit of 50% is required to secure your preorder. However, currently we are not able to process partial deposits online. Please see us in-store or contact us via phone/email for this option.

Contact Us

If you have any further questions or need assistance with your preorder, feel free to reach out!